Our handmade candles are made using natural soy wax, oils, and cotton paper wicks, which results in clean-burning, true-to-scent, and long-lasting candles.
If your candle (or other scented product) doesn't burn exactly the way you think a candle should perform, please contact us at truthkollection@gmail.com using the instructions below:
FOR ITEMS DAMAGED IN SHIPPING
If an item received has been damaged in shipping - Please use email attn: "ORDER DAMAGED- Order #" - so that we may address the situation
You will be required to submit proof of damaged items within 48 hours of delivery.
Failure to submit proof will result in a claim denial.
FOR INCORRECT PRODUCTS
If an item received is not as ordered - Please use email attb: "ORDER INCORRECT- Order #" - so that we may address the situation
EXCHANGE POLICY
If an item received not what you desired - Please use email attb: "ORDER EXCHANGE- Order #" - so that we may initiate exchange procedure
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Candles must be "unburned" and "unlit".
You are responsible for return shipping costs (unless the product is damaged or incorrect).
You will be sent an updated invoice reflecting exchanged merchandise.
REFUNDS
No refunds
Thank you!